2017
FedEx Experience Design

A multi-year engagement working with a small team to redesign, from the ground up, the shipping, tracking, and rating platforms. These are systems governed by incredibly complex user requirements, prexisting third-party tools, and international regulation. 

The solution involved completely re-thinking the user experience, building new tools engineered by data-scientists, and flowing the new design into FedEx's B2B products. This was all proved out by dozens of rounds of global usability testing.

Made at Tank Design

1.7M

Unique daily visitors on fedex.com

50M+

Daily tracking requests on fedex.com

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